HELP DESK MANAGEMENT
In order for today’s businesses and organizations to maintain and improve customer service and optimize help desk staffing levels, your help desk software must help you create an efficient, cost effective, customer-focused support environment.
Whether you currently track support requests on paper or spreadsheet, or have help desk software that is no longer adequate for your current needs, we invite you to take a look at Adjutant’s Help Desk software, which enables you to provide a cost effective help desk support environment.
JOB COST
Powerful management reporting, detailed accounting capabilities, flexibility, and control best describe Adjutant’s Job Cost feature. This module is specifically developed for project-oriented industries and manufacturers.
Job Cost gives you the ability to track cost revenue information down to the fine detail for every project. Know where your bid proposals stand with up-to-the-minute status reports. Maintain a custom database or choose from select industry databases of standard material and labor costs upon which to base estimates. After a proposal is accepted, you can easily transfer estimate information to establish budgets. Once in progress, analyze actual budget costs, allowing adjustments to maintain profitability. Invoice on a completed contract or percentage of completion.
PAYABLES MANAGEMENT
The Payables Management feature in Adjutant efficiently manages your company’s expenditures, saving you time and money. This advanced module stores, sorts, and organizes vendor information and transactions. It then uses this information to produce a wide range of reports, including graphical charts which present you with three-dimensional representations of your purchase history and more. It also saves you valuable time by dating your open invoices so you can easily discern how old they are, as well as displaying the amount of cash needed to pay the invoice and suggestions for the best day to pay them off. You can even use Payables Management to take advantage of any early-payment discounts offered to your company. The module can be set up to make automated invoice payments prior to the discount expiration dates, saving you time and money.
RECEIVABLES MANAGEMENT
Adjutant’s Accounts Receivable module provides instant access to all of your customers’ information. View customer balances, past due totals, payment history on outstanding invoices, open credits, available credit, and year-to-date and accumulated-to-date sales totals while processing invoices. Plus, integrated open balance and open invoice warnings in the Order Entry system help prevent your team from letting customers go over their approved limits.
The Accounts Receivable module also automates calculating and tracking finance charges based on your settings. Collections tracking and reporting are available with easy to use tools that keep all collections data tied to the customer to keep your team and bottom line on track. Automated AR Past Due emails can be configured to keep your customers aware of their obligations.
SCHEDULING
Adjutant’s Scheduling is a direct add-on to the Work Order Management module and provides resource scheduling capabilities for any task created in the system. It enables you to assign and schedule any person, organization, room, asset, piece of equipment, etc. that you designate as a resource.
Control assignments and scheduling based on skill sets and area availability. Automatically notify resources of scheduling changes with integration into the Auto Alert module. Easily reschedule tasks by dragging and stretching task icons with an on-screen scheduling tool. Integration with Microsoft Outlook allows you to export all assignments directly into your Outlook Calendar.
TAPPING & INSPECTIONS
Adjutant’s Tapping and Inspections module is designed specifically for operators of water utility companies. Tracking of permit and inspection fees and scheduling of taps and inspections are just a few of the functions of this very specialized module. Complete meter history tracking and flexible control over the meter tap sizes keep your connection data accurate and reliable. History logs are readily available, giving your team the critical details they need in the field.
