Customer Import Guide

General Data Import Notes

Refer to the Data Import General Information page for information and guidance on general import timeline, formatting import templates, as well as how to ensure you are using the most current template information for data imports.

Customer Import Notes

Timing and Preparation

The Customer Import should occur after all Address Book setup items have been completed, and after the General Ledger Chart of Accounts has been imported. The Address Book Setup Guide covers all of the Rule Maintenance records that should be completed prior to importing customer records.

Salespersons and Account Managers should be established in the Contacts screen by assigning the appropriate attributes prior to importing customer records.

The Customer Import should be one of the earliest imports to complete since you need customer records in order to test many of the core applications.

Discuss the timing of the Customer import live file with the customer. Depending on the timing of the implementation, customers may choose to clean up their legacy system data and provide an updated customer import file prior to go-live, or they may choose to import an early file and then maintain their customer file in Adjutant through parallel testing and go-live. There are also possibilities for performing a difference conversion prior to go-live where only new customer records (not previously imported) from the legacy system are imported. Make sure that the plan is discussed and agreed to prior to finalizing the customer import.

General Notes

Customer Numbers - Discuss how customer numbers will be assigned with the customer. If the customer wishes to keep the existing numbers, make sure the import file has the Custno column filled out. Customer numbers can be automatically be generated during the import process if the Custno column is empty. If the customer wants to maintain some numbers, and allow Adjutant to generate the rest, confirm exactly which records should keep their numbers and which ones should have new numbers generated.

Customer Attributes - The customer import process can attach all of the required customer attributes and complete many of the data fields in each attribute screen. If additional attributes need to be assigned during import, the attribute must be flagged to display on the Import screen in the ATT_ENT rule.

Customer Import File Data Scrubbing

Every customer's data will have different issues that need addressing. SOme of the issues will not make themselves visible until after the data has been imported and is in use during parallel testing. This is why it is critically important to perform an early import, and keep accurate notes on issues that need to be addressed on a supplemental import, or for a complete re-import. Some common things that need attention during customer data scrubbing include:

• Address Standardization - Standardize the data in the address2 and address3 fields for all records. For example, if you see suite numbers in both address2 and address3, try to move them all to address2. Sort the file by address columns and try to correct spelling issues in city. Standardize the state codes and fill in any obvious missing or incomplete entries.

• Email Addresses - Move any email addresses from incorrect data columns to the correct email data column.

• Miscellaneous/Note data - Discuss and understand how any special/miscellaneous fields should be mapped from the legacy system data to Adjutant.

• Terms - Make sure terms data is accurate and matches an entry in the TERMS rule.

• Invalid Data - Address any invalid, incomplete, or otherwise bad data with the customer as soon as possible. Avoid importing and perpetuating bad data. Give the customer an opportunity to fix any data prior to import. We don't want to carry forward any bad habits or bad records if we have a chance to avoid it.

Customer Import Screen (IMPORTCUST)

Menu Location: Transaction>>Importers/Exporters>>Address Book>>Customer Import

File Name/Browse: Use the Browse button to locate and select the completed customer import template file (in XLS format)

Export Template: Generates a blank Customer Import template file

Map Fields: Fields must be mapped prior to importing. If no changes have been made to the column headings, the mapping screen should show all green, and you can click OK to continue. If any of the Input Field Name columns on the left are red, single-click on the line on the left column, and then double-click the desired mapped field in the right column to complete the mapping. Repeat for any red lines on the left that should be mapped. If there are additional columns in the source file that should NOT be mapped, they can be left unmapped (displayed in red). Mandatory fields will require that they be mapped before clicking OK.

Try To Match Existing Orgs: Check this box to turn on additional logic that looks through your existing customers in Adjutant and tries to match each record in the spreadsheet with one in Adjutant. If the import program finds a match, it will update that customer's information with the info in the spreadsheet. The program matches on custno, then the first 5 characters of company name and the first 5 characters of address1, then city. This feature can be used to update organization information other than the company name and address details, which will not be changed.

This box should be checked if you are attempting to update existing organizations with an import file that has custnos entered. If this box is unchecked, and the import file contains custnos that already exist, the import process will create new organizations for the duplicates using the default org numbering logic.

Validate Custnos: Checking this box will validate each custno in your spreadsheet and verify it does not currently exist in Adjutant. Leave this box unchecked if you have Custnos (Customer Numbers) in your spreadsheet and you want to update your existing customer records based on ID. This is commonly used if you export your customer database to do some mass updates in Excel and then want to import that data back in to Adjutant.

Organization Attributes: Select any attributes that should be assigned to ALL customers in the import file.

Customer Import File Definitions

f1 - Company - Name of Company/Organization

f2 - Contact1 - Default Contact for the organization. This will list them as the contact on the organization and make a contact record listing them as the default contact.

f3 - Address1 - Physical Street Address

f4 - City - Physical Address City Name

f5 - State - Physical Address two-letter postal abbreviation for the state

f6 - ZipCode - Physical Address Zip Code (you can use zip+4 if you have it)

f7 - Phone - Main phone number for the organization

f8 - Fax - Main fax number for the organization

f9 - Email - Main email address (use the address that invoices will typically be sent to)

f10 - TaxExempt - Enter a 'Y' if the customer is tax exempt. A blank entry is the same as 'N'o

f11 - Custno - Customer Number (Organization ID), Leave blank to auto-assign customer numbers. If you are attempting to update existing organization records, make sure the 'Match Existing Orgs' option is checked - otherwise the import process will create new organizations for any existing, matched custnos.

f12 - Terms - Default payment terms. This must match a value in the TERMS rule.

f13 - Address2 - Physical Address 2 (apt/suite number)

f14 - Title1 - Job title for Contact1 in file.

f15 - AcctCode - Enter the customer ID for this customer's record on an outside accounting system. Updates the Acct. Cust Code value in the Bill To record. Alternatively, can be used as a miscellaneous code entry for reporting. Allows 6 alphanumeric digits.

f16 - CustCat - Customer Transaction Category. This must match a value in the CUSTCAT rule.

f17 - CommentCode - Customer Comment Code. Must match a value in the CUSTCOMM rule.

f18 - DNECredit - Enter a 'y' if nobody is allowed exceed the customer's credit limit. This checks the 'Do Not Exceed' box in the BillTo record.

f19 - Credit Hold - Enter a 'y' if the customer is currently on credit hold. This checks the 'Credit Hold' box in the BillTo record.

f20 - ShipVia - Shipping method. This is only applicable for Ship To records. This must match a value in the SHIPVIA rule.

f21 - MiscCode - Updates the Misc Code in the BillTo and the SoldTo records. Accepts 10 character max.

f22 - SP - Salesperson's name. This must match the full name of a contact with the Salesperson attribute.

f23 - Terr - Sales Territory. This must match a value in the TERR rule.

f24 - Pgroup - Customer Pricing Group. This must match a value in the ENTGRP rule.

f25 - Contact2 - Contact 2 name.

f26 - Email2 - Contact 2 email address.

f27 - Phone2 - Contact 2 primary phone number.

f28 - Title2 - Contact 2 job title.

f29 - Contact3 - Contact 3 name.

f30 - Email3 - Contact 3 email address.

f31 - Phone3 - Contact 3 primary phone number.

f32 - Title3 - Contact 3 job title.

f33 - Contact4 - Contact 4 name.

f34 - Email4 - Contact 4 email address.

f35 - Phone4 - Contact 4 primary phone number.

f36 - Title4 - Contact 4 job title.

f37 - Country - Name of country.

f38 - AcctMgr - Account Manager's name. This must match the full name of a contact with the Account Manager attribute.

f39 - DefShipTo - Enter a 'y' if this record is the default shipping location.

f40 - TaxExemptNum - Tax Exempt number.

f41 - Discount - ?

f42 - ARAcct - Updates the AR GL Account number in the BillTo record. Used to override the the default AR account.

f43 - InvForm - Updates the Invoice Form drop-down in the BillTo attribute, if the customer has a specific form that should be defaulted. Must match a value in the INVFORM rule.

f44 - CreditLimit - Updates the customer's credit limit in the BillTo record.

f45 - AcctNumber - The account number associated with their shipping/freight company. Updates the Account Number field in the ShipTo record.

f46 - FOB - The default FOB terms. This is only applicable for Ship To records. This must match a value in the FOB rule.

f47 - Freight - Freight payment terms. This is only applicable for Ship To records. This must match a value in the FREIGHT rule.

f48 - OneWayDT - One way drive time (in minutes). Only applicable to Ship To records.

f49 - OneWayMile - One way drive mileage. Only applicable to Ship To records.

f50 - BilledDT - Billed Drive Time. Only applicable if a Ship To and if you bill separately/differently for drive time.

f51 - Latitude - Numerical Latitude value, up to 5 decimals. Only applicable to Ship To records.

f52 - Longitude - Numerical Longitude value, up to 5 decimals. Only applicable to Ship To records.

f53 - WorkCat - Default work category for the Ship To. This must match a valid code entry in the WORKCAT rule.

f54 - DefWhse - Name of the default shipping warehouse. This must match a warehouse name that's been set up in the Warehouses screen.

f55 - KeyMap - Key Map number of the Ship To.

f56 - CrossStreet - Name of the intersecting cross street for the Ship To.

f57 - TaxTable - Sets the Tax Table value in the ShipTo record in the format 77777A. This field is not required. Leave this field blank to allow the tax table to be filled in by the Ship To Tax Table Update.

f58 - TaxRate - Sets the TaxRate %% in the ShipTo record. This field is no longer used. Leave this field blank to allow the tax table to be filled in by the Ship To Tax Table Update.

f59 - County - No longer used. You can leave this field blank.

f60 - KeyNumber - The key to use for this ShipTo location. Only applicable if a Ship To and you need a specific key to unlock a door/gate. Accepts 20 characters alphanumeric.

f61 - Combo - The lock combination to use for this ShipTo location. Only applicable if a Ship To and you need a lock combination to gain access. Accepts 20 characters alphanumeric.

f62 - MiscCode2 - Updates the Misc Field in the ShipTo record. Accepts 99 characters alphanumeric.

f63 - IsBillTo - Enter a 'y' if this organization should be established with a BillTo attribute.

f64 - IsSoldTo - Enter a 'y' if this organization should be established with a SoldTo attribute.

f65 - IsShipTo - Enter a 'y' if this organization should be established with a ShipTo attribute.

f66 - BillToCI - Organization ID (Custno) of child customer (Bill To). This will make the line record a Bill To parent of the child organization entered in this field.

f67 - SoldToCI - Organization ID (Custno) of child customer (Sold To). This will make the line record a Sold To parent of the child organization entered in this field.

f68 - ShipToCI - Organization ID (Custno) of child customer (Ship To). This will make the line record a Ship To parent of the child organization entered in this field.

f69 - BillToPI - Organization ID (Custno) of parent customer (Bill To). This will make the line record a Bill To child of the parent organization entered in this field.

f70 - SoldToPI - Organization ID (Custno) of parent customer (Sold To). This will make the line record a Sold To child of the parent organization entered in this field.

f71 - ShipToPI - Organization ID (Custno) of parent customer (Ship To). This will make the line record a Ship To child of the parent organization entered in this field.

f72 - WebSite - Organization Website address

f73 - GShipTo - Enter a 'y' if the Ship To can be used by every customer. Typically used for customer pick up locations.

f74 - Address3 - Physical Address 3

f75 - mAddress1 - Mailing Street Address

f76 - mAddress2 - Mailing Address 2 (apt/suite number)

f77 - mAddress3 - Mailing Address 3

f78 - mCity - Mailing City

f79 - Mstate - Mailing State

f80 - mZipCode - Mailing Zip Code

f81 - Mcoutry - Mailing Country

f82 - Zone - Updates the organization Zone entry. Must match a valid Zone Code entry from the LZONE rule.

f83 - adduser - Allows you to set the adduser in the database from the import file.

f84 - adddate - Allows you to override the system adddate with an entry in the import file.

f85 - custclass - Updates the SoldTo Cust Class entry. Must match a valid code from the CUSTCLASS rule.

Customer Import Reconciliation

Reconciling imported data should begin with spot-checking several records field-by-field for complete data import. Pick records from the source file that have the most data columns filled in. Verify that all source file data fields imported correctly and display as expected.

Verify that all Salesperson (SP) values imported correctly. Misspelled names will not import.

Verify that all rule-based fields import and display correctly:

• Terms
• CustCat
• CommentCode
• ShipVia
• Zone
• CustClass

Verify that all records have the expected attributes assigned and that the attribute screens load as expected.

Customer Import Additional Steps

Once all data has been imported and reconciled, there are two steps that must be completed to complete the customer record setups.

• Run the Update Blank County Records (UPDATECOUNTY) process to fill in the Organization County fields from the latest county tax table data. The Sales Tax Update process should be completed before this step.

• Run the Update Blank Ship To Tax Tables (UPDATESHIPTOTAX) process to fill in Ship To Tax Tables from the latest tax table data.

Customer Import Database Tables

Importing customer records can affect the following databases:

ENT - Each imported organization is assigned a unique ENTID value. This is the keyno. The ENTID value is used to link to other attribute records. However, the ENTID value may be labeled as CUSTID or VENDID in other tables.

BILLTO - All of the BillTo attributes are stored in this table. Customers marked as BillTo records will have a KEYNO created and linked to the CUSTID (which is the ENTID from the ENT table)

SOLDTO - All of the SoldTo attributes are stored in this table. Customers marked as SoldTo records will have a KEYNO created and linked to the CUSTID (which is the ENTID from the ENT table)

SHIPTO - All of the ShipTo attributes are stored in this table. Customers marked as ShipTo records will have a KEYNO created and linked to the CUSTID (which is the ENTID from the ENT table)

PCXREF - Each attribute record will also create an entry in this table. The PTABLE value for all of these should be ENT, and the TYPE value should match the attribute name from Text1 of the associated attribute rule. The PARENTID and CHILDID values will correspond to ENTIDs from the ENT table.

VCONTACT - Any contact records added with the Customer Import will create a CONTID record linked to the CUSTID (which is the ENTID from the ENT table)