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Page History: Reverse and Credit a Closed Invoice

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Page Revision: Thu, 20 Nov 2014 10:30


Step One

This is assuming that the invoice has already been paid – if that’s not the case, you can skip a few steps.

You will need to create a positive credit for your customer, for the amount of the order, using the Apply Cash Receipts Screen. You don’t need to match this up with any invoice.

AR Invoice Master

AR Invoice Master


Apply Cash Receipts and Adjustments

Apply Cash Receipts and Adjustments




Step Two

Create a second credit to your customer for the negative amount of your invoice and this time you will apply it directly to the invoice. This will reset your balance to the original amount.

Apply Cash Receipts and Adjustments

Apply Cash Receipts and Adjustments


Step Three

Now void the invoice. It’s very important that you select YES for “Issue Credit and Unship/Bill” and YES on “Repoen Sales Order” and (most important) NO!!! on “Apply Credit to Original Invoice”. Now you will see a header note with a new credit memo invoice. The balance will be addressed in a few steps.

AR Invoice Master

AR Invoice Master




AR Invoice Master

AR Invoice Master


Step Four

On your credit Memo Invoice you will have a negative balance and be able to select the AR2AP button to generate the AP invoice. This will create the ability to cut a check to the customer (Make sure they have the RemitTo attribute)

AR Invoice Master

AR Invoice Master




Print AP Checks

Print AP Checks


Step Five

Now you need to apply your credits to the original invoice (the one with the balance) using the first positive credit that we made. This will take care of everything on the Customer side.

Select Credit to Apply

Select Credit to Apply


Step Six



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