Page History: Reverse and Credit a Closed Invoice
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Page Revision: Thu, 20 Nov 2014 10:45
Step One
This is assuming that the invoice has already been paid.
Create a positive credit for your customer for the amount of the order, using the Apply Cash Receipts Screen. This does not need to be matched with an invoice.
 AR Invoice Master |
 Apply Cash Receipts and Adjustments |
Step Two
Create a second credit to your customer for the negative amount of the invoice. Apply it directly to the invoice. This will reset the balance to the original amount.
 Apply Cash Receipts and Adjustments |
Step Three
Void the invoice.
It’s very important that you select YES for “Issue Credit and Unship/Bill” and YES on “Repoen Sales Order” and (most important) NO!!! on “Apply Credit to Original Invoice”. Now there will be a header note with a new credit memo invoice. The balance will be addressed in a few steps.
 AR Invoice Master |
 AR Invoice Master |
Step Four
On your credit Memo Invoice you will have a negative balance and be able to select the AR2AP button to generate the AP invoice. This will create the ability to cut a check to the customer (Make sure they have the RemitTo attribute)
 AR Invoice Master |
 Print AP Checks |
Step Five
Now you need to apply your credits to the original invoice (the one with the balance) using the first positive credit that we made. This will take care of everything on the Customer side.
 Select Credit to Apply |
Step Six
Now for the vendor side – Create a new PO and select the “Return” PO Type. It will prompt you to enter in a negative qty for your line items but still put a positive cost. Then you can immediately receive the negative qty which will remove it from your inventory.
 Add/Change/Void Purchase Orders |
