Page History: Service Order Lookup Tool
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Page Revision: Wed, 07 Nov 2012 13:05
General Description
Default Menu Location: Found on toolbar (magnifying glass/checkmark)
Screen Name: LOADTASK
Function: The Service Order Lookup Tool is used to find and edit a service order when you know the service order number.
Using Service Order Lookup Tool
Enter the service order number and press enter.
The red letters spelling
LOCKED tell you that the service order is locked.
The purple number displays which Solution Code was used to complete the service order.
Click the
Service Order button to open the Task Entry Screen for the service order you have selected.
Click the
Time Entry button to open the Time Entry Screen for the service order you have selected.
Click the
Authorize (INT) button to give internal authorization to the service order.
Click the
Print SvrOrd button to open the Message Control Screen for the service order you have selected.
Click the
Print WrkOrd button to print the entire work order (all service orders on one page).
Click the
Print All SvrOrd button to print all individual service orders.
Click the
Mark as Billed button to mark the service order as invoiced.
Click the
Un-Bill button to mark the service order as unprocessed (not billed).
Click the
Lock button to lock the service order (once a service order is locked, you may not edit any time/material/equipment entries).
Click the
UnLock button to unlock the service order.
